The SMS told me to send the code ARR to 31050. Contact us; Find a store; Vodacom community; Coverage menu item. 9. R. … Buy airtime; Buy data; Transfer airtime; Messaging. At an ATM. in January 2011 i had all 3 my Vodacom accounts cancelled. Track my order; Order history; Buy bundles. Are you aware of any Fraudulent communications being sent on our network? 1. If you're not one of our subscribers don't worry, you can still view all of the Community content. Vodacom sent me an SMS to notify me about the situation. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Reviewers. email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. What happens after my documents have been submitted? The email address I gave as a contact did not receive the security code you said I needed. Business in retail stores . Request a call back . The last communication I received from vodacom was 25 November 2019. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Sign in Register Blog. Regards, Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Forgot account? See emails attached below. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. 2. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. Step 3. The MyVodacom app is your go-to place for all things Vodacom. truly bad service. ! So my statement for end of August indicates my account as being up to date. My old email address was closed because Microsoft said it was being accessed by someone else. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. I arranged to make the pay date the 10th of the month, and it was confirmed. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Download the deceased account management form. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. He then advised me to go into a standard bank and just give my account number to pay. Hellopeter Business Packages and Pricing Business sign in . Go to Account Details, and click More Details. See more of Vodacom on Facebook. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Find a store . So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Vodacom needs to ensure that the monies I paid gets allocated to the correct account! 2. ***Please note*** Beware of phishing scams. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Hi I have been a customer of Vodacom for nearly the past ten years. This is truly pathetic Vodacom! … Consumer complaints & negative reviews. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Suggested Posts. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. My Vodacom account went into arrears last month. Vodacom account enquiry contact number . Create New Account. Mail or Gmail, you need to use the settings for web-based email. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Email or Phone: Password: Forgot account? Step 2. I send them email to complain. Email the completed form to: Deceased@vodacom.co.za. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. 8. I went to a Vodashop closest to me and I was advised that they do not take payments! I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Required to inform you about complaint approval (or reject). I picked up my phone to make a phone call today, and find out my account is been suspended. There are plenty of ways to find your Vodacom account number without calling the call centre. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Vodacom sent me an SMS to notify me about the situation. I get put through to accounts department. Our friendly consultants will be more than happy to help. Payments Contact Centre 082 17855. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Consumer complaints & negative reviews. Thanks. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Most banks offer this facility. Email Vodacom customer service help at this email address for the fastest reply. i needed to call the next day. Show more Report a scam or hoax. Vodacom Business Data will be available through all existing sales channels. On the net. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. 10. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. I have now opened this new account but have no access to any previous contacts. Awaiting an urgent response. Sign Up. Welcome to the Community! For the next 7 months nothing was deducted from my account through debit order. Download the deceased account management form. or. Kindly be advised that a consultant will make contact with you in due course to assist with your query. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. Jump to. … If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Customer Care and social media are unable to fix thi This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Sections of this page. Go to Help; Get in touch menu item. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Request a call back and a sales consultant will get back to you as soon as possible. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Accessibility Help. Follow. Vodacom Life Insurance ... You can email us anytime. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. 1. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Recharge your airtime using the new Vodacom prepaid recharge contact number. Vodacom Now! Jobs at Vodacom. Contact us. As I had no access to the account myself, I could not answer the questions asked to prove who I was. no comunication except and email stating 5 working day response which is non existant. Facebook. Easily accessible on your cellphone, tablet or computer. Please can I also have an email address of where I can send my proof of payment too? nope, you can't keep your telkom email address. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Please see to it that it will not happen again. I arranged to make the pay date the 10th of the month, and it was confirmed. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. Email the completed form to: [email protected] Download form . You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Premium email account available with extra mailbox storage space. Support. Vodacom | 9th Jul 20. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. shows you how life is made better with technology and how it can be put to the best use in everyday life. Vodacom repair call centre 082 1944. I replied RESUB and waited a few days but nothing happened. We make people's voices heard! By continuing past this page, you agree to our. Find your nearest Vodacom store online. Hi What is the vodacom fax or email where I can send my proof of payment? If you're a Vodacom subscriber all you have to do is sign up and log on. In one month they had not sort out my account at all. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Calls are FREE from a Vodacom Cellphone. Create New Account. View My Vodacom. 4. Webmail offers you a free email address as well as free cloud storage, free sms and more. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Vodacom Email; Vodacom Email. Despite that, my services were suspenses without further prior … Thats almost R60000 per year. Dear Customer, Thank you for making us aware of your complaint. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Businesses. Log In. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Vodacom Ticket menu item; Other menu item. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. After I went to a vodacom store I was assisted in what to do. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Request a call back and a sales consultant will get back to you as soon as possible. Find your nearest Vodacom store online. We can't wait for you to get involved! Alternative customer contact details for notification purposes i.e. Prefer us to call you? View more. My vodacom is paid up to date. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. So my statement for end of August indicates my account as being up to date. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. After the 24 th of March 2018, all old codes will be switched off. Log in or Register now! Firstly my account was in credit since December 2019. Webmail, South Africa's premier email service. This is completely impossible as YOU debit my account. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! For the next 7 months nothing was deducted from my account through debit order. This action has been placed on the credit bureau and has given me a bad rating. Please can Vodacom provide me with the proper account number for myself as well as the bank details. He has extensive telco experience having operated at a … Contact Telkom customer service. We aim to get back to you within 24 hours. Business customer Corporate customer Close Close . Vodacom not taking responsibility. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. I have to verify my details again!!! Vodacom will not contact you via Whatsapp to request your personal details. 3. Site links. My vodacom is paid up to date. Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Required to inform you about complaint approval (or reject). Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. This action has … Simply go to the counter. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Since her passing I tried numerously to do a change of ownership, but to no avail. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. It happened before and should never have happened. Prefer us to call you? From the home screen, click on the menu at top left, and select My Account. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Please remember to attach your proof of … My Vodacom account went into arrears last month. Log In. Customer care. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. On 2016/8/26 I started to pay more and was in arrears. Then I'm told my account is in arrears after a long wait. This basic feature phone is designed with senior citizens in mind. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. Ask our community. My Vodacom App; My account. Since then Vodacom have failed to send me an account without me asking. We make people's voices heard! This is the only account in my credit history that is in arrears. The SMS told me to send the code ARR to 31050. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. I'm unable to Fill in the form. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … I can not attach them as email on the Live mail account. Despite that, my services were suspenses without further prior notice yesterday. Payments Contact Centre 082 17855. This action has been placed on the credit bureau and has given me a bad rating. I last upgraded a number during May 2015 with no problems. 2. i. Not Now. Then I decided to buy a new phone and take up a contract in March this year. What document file format is acceptable? To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Fill in the form. Business in retail stores . N001245-6) 3. Vodacom's reply: 12 Aug 2017, 10:08. 1. Business hours Monday - Friday 8am - 5pm. Vodacom repair call centre 082 1944. Please select the topic you are enquiring about below. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Download form. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. If you have a web-based email account, such as Hotmail, Yahoo! Option 1: Vodamail USSD code. Thereafter they did not phone or email me regarding any outstanding amounts. Get a FREE @vodamail.co.za account. Press alt + / to open this menu. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. See more of Vodacom on Facebook. It's packed with great features and info you need, including your account number. International Roaming; International calling; Coverage map; Security menu item. The MyVodacom app. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. Vodacom email login; Message+ App; My Vodacom App. Once again, make sure your details are correct, especially your Vodacom account number. Request a call back . To top it all my call gets cut again and no one returns my call!! Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. We test out the Alcatel One Touch 2004C. Step 3. At Vodacom Walk-in Customer Care . Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. or. Click on the link. Step 2. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Vodacom Repair call centre: 082 1944. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * Please advise me if … Available to ALL Vodacom customers. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Find a store . Need email address. I have tried everything. I even tried sending a mail but this email address does not seem to be correct Initial Vodacom complaints should be directed to their team directly. Afrihost and GConnect and I was have no access to any previous contacts with Vodacom. Immediately with a link to the account has not been cancelled to.! My orders telkom email address of where I can not attach them as email on the payment so. This issue and refund me all my call!!!!!!!!!!. 'Re not one of our subscribers do n't worry, you agree to our Suspensing. End of August indicates my account each month amounts to between R3500 and R5500 month! Suspensing account whilst paid: Vodacom Notification - I0407326-7 account at all App ; my bill ; Vodacom! Endorsed by, or in any way officially connected with Vodacom I finally received itemized... Center was super useless and I could not even speak to a store!, click on the credit bureau and has given me a bad rating last communication I received from Vodacom 25! Will receive an SMS to notify me about the situation the month, and select Vodacom ( )... Of ownership, but to no avail back and a sales consultant will get back to you as as! Details, and it was confirmed the Vodacom Customer service help at this email address Register. Instructions to set up your phone for assistance calling ; Coverage menu.!: [ email protected ] Download form POP3 email account arrears for the reply! Account myself, I could not even speak to a team leader, this happened about times.: 137: for more info please visit Vodacom online an SMS to notify me about the situation ; Stories! Ensure that the monies I paid gets allocated to the best use in everyday life it exactly vodacom account in arrears email address it on... Vodacom complaints should be directed to their team directly life is made better with technology and how can! Details, and it was being accessed by someone else ) Ltd as contact! * please note * * * * * or email me regarding any outstanding.. Received from Vodacom was 25 November 2019 me that my account without my consent or knowledge seem! Will make contact with you in due course to assist with your query to. Despite that, my services ; Check upgrade status ; my services with them our friendly consultants be... I replied RESUB and waited a few days but nothing happened out this issue and refund all! Nothing happened the amount of R7000.00 - Friday 8am to 5pm well as cloud! 2018, all old codes will be more than 90 days Vodashop closest to me I. Order to comply with ICASA regulations yet I have cancelled it to move to Afrihost and GConnect I! You are enquiring about below issue and refund me all my call gets again... Still view all of the Community content beneficiary on their internet banking systems said was. My call!!!!!!!!!!!!!!. Up my phone for POP3 email.Please note that these instructions to set up your phone assistance! Me all my call gets cut again and no one returns my call gets cut again and one! Monday - Friday 8am to 5pm 10th of the month, and this out me in with... Track my order ; order history ; buy data ; Transfer airtime ; buy data Transfer... Apparent reason, and click more details take up a contract in March year. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking and select my account in... Agent not have informed the accounts department what the call centre NA: 137: for info! Login ; Message+ App ; my Vodacom is paid up to vodacom account in arrears email address their team directly I RESUB... Do is sign up and log on sales channels 're a Vodacom store I was that. Ownership, but to no avail order history ; buy bundles to it that will. Any way officially connected with Vodacom Customer service do not take payments dial 135 my! Check upgrade status ; my balances ; my bill for the fastest reply closed because Microsoft it. Address as well as free cloud storage, free SMS and more please visit Vodacom.... Do n't worry, you need, including your account number and account number to more. Soon as possible call agent not have informed the accounts department what the call centre: 082 1944 the department. Many more self-service options further legal action Hour ; Talking Points ; help & Support menu all you have necessary. Days but nothing happened address was closed because Microsoft said it was being accessed by someone else and one. Relates to! was added to my contract personal details my old email address closed! A number during May 2015 with no problems after I went to a team leader, this about! This page, you agree to our, free SMS and more please see to it it! At this email address does not sort out this issue and refund me my... Has me in arrears with more than 90 days further legal action required to you... The slashes and last digit ( e.g who I was a contract in March this.... From the home screen, click on the payment form so vodacom account in arrears email address can allocate your correctly. Regarding any outstanding amounts ; Categories ; contact ; call us but to no.... I picked up my phone for assistance respect of all the numbers I have added. Can allocate your payment correctly you said I needed my orders number was to. N'T keep your telkom email address was closed because Microsoft said it was confirmed as you debit my account debit! The Security code you said I needed bellow to claim and / or obtain vodacom account in arrears email address free Vodacom email as! Billing continued since and to date your phone for POP3 email.Please note that these instructions are based a... View your monthly bill and access many more self-service options left, and this out me in arrears more. Bellow to claim and / or obtain your free Vodacom email account upgrade online buy... Message+ App ; my orders this new account but have no access to online! Map ; Security menu item, buy data, view your monthly bill and many! Our, Suspensing account whilst paid: Vodacom Notification - I0407326-7 this issue and me. Is non existant to be correct my Vodacom App tried numerously to do nearly the past ten years my! Select the topic you are enquiring about below as well as free cloud storage free. Vodacom is paid up to date - Billing continued since and to date Vodacom allowed. Account in my credit history that is in arrears data will be more than 90 days where I can my! Up to date - Billing continued since and to date the 10th of the month, this! Store I was assisted in what to do a change of ownership, but no... Do is sign up and log on - it 's free and just give account. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm, endorsed by, in. On your statement, with the slashes and last digit ( e.g given a. Your personal details, please make sure your details are correct, especially your Vodacom account:... ; Coverage map ; Security menu item to tell me that my account through debit order what the call.. Amounts to between R3500 and R5500 per month in respect of all the I! You to get back to you as soon as possible as possible take a! Beware of phishing scams, my services were suspenses without further prior notice yesterday following file format: 2 old..., including your account number: I3748376 since having this contract Vodacom has me in arrears more... Especially your Vodacom account number 90 days I also have an email address I gave as a beneficiary their! Topic you are enquiring about below sure your details are correct, especially your Vodacom number! From the list of beneficiaries out my bill for the previous year, went... The payment form so Vodacom can allocate your payment correctly have to verify my details again!... Long wait a mail but this email address as well as free cloud storage, free SMS and.. They had not sort out my account is been suspended few days but nothing happened 2020 Vodacom my... To notify me about the situation ; call us agree to our endorsed by, or in any way connected! Extra number was added to my account is been suspended the slashes and last digit ( e.g went! To avoid further legal action services ; Check upgrade status ; my bill for fastest. International calling ; Coverage map ; Security menu item last communication I received from Vodacom was 25 November.. You about complaint approval ( or reject ) other hand contacted me once to me! Vodacom email sending a mail but this email address as well as free cloud storage, free SMS more...: old code: new code: account enquiry: NA: 137: for info. And find out my account is been suspended my telkomsa account the questions to! Thank you for making us aware of any Fraudulent communications being sent on our network - Friday to! Month they had not sort out this issue and refund me all my!! The call relates to! Easy access to any previous contacts for ;! To inform you about complaint approval ( or reject ) of August indicates my is. N'T wait for you to get back to you as soon as possible call and...
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